Monday 03/10

What are the new trends within Europe in relation to safer gambling? What is a safe gambling environment? How can regulators protect consumers without hindering industry growth? This panel will focus on the new regulations and policies adopted by EU member states and which aim to promote safer gambling, as well discuss the different approaches between them. The panel will consist of representatives of regulatory authorities from the Netherlands, Sweden, Malta and Cyprus.

Moderator: Constantinos Stylianou, Executive Director, National Addictions Authority, Cyprus

Panellists:

• Dr Mark Griffiths, Director, International Gaming Research Unit Psychology Department, Nottingham Trent University, UK
• Eric R. Louderback, Ph.D., Research & Evaluation Scientist, Cambridge Health Alliance and Instructor, Harvard Medical School, US

What are the new trends within Europe in relation to safer gambling? What is a safe gambling environment? How can regulators protect consumers without hindering industry growth? This panel will focus on the new regulations and policies adopted by EU member states and which aim to promote safer gambling, as well discuss the different approaches between them. The panel will consist of representatives of regulatory authorities from the Netherlands, Sweden, Malta and Cyprus.

Moderator: Dr. Joerg Hofmann, Senior Partner with MELCHERS law firm, Head of the firm’s Betting and Gaming Group, Germany

Panelists:

• Brandon Debatissta, Head of Legal & Regulatory Affairs, Malta Gaming Authority
• Alan Littler, Gaming Lawyer, Netherlands
• Maria Vinberg, Expert Investigator, Swedish Gambling Authority, Sweden
• Christina Christoforou, Head of Safer Gambling Directorate, National Betting Authority, Cyprus

This presentation will introduce you to behavioural insights, The Behavioural Insights Team, and take you through a worked example of using behavioural insights to design and test solutions to reduce gambling harm.

• Esther Hadman, Senior Advisor, Behavioural Insights Team, UK

Standard, static responsible gambling messaging generally fails to influence consumer’s thoughts or behaviours. Consumer protection tools (e.g., deposit limits, activity statements, time-outs) can minimise harm, but their effectiveness is limited through low voluntary uptake. The University of Sydney Gambling Treatment and Research Clinic has worked with numerous online gambling companies to analyse customer data and study the most effective way to deliver messages (timing, content, delivery method) to encourage uptake of tools.

This presentation will discuss how using behavioural insights to nudge consumers towards safer gambling behaviours can increase voluntary uptake of consumer protection tools and reduce risky gambling. Data analysis can drive the use of AI to automatically detect markers of risky-gambling and drive responsible gambling interventions. The findings are relevant for online gambling and venues with tracking technology (e.g., through account-based play or cashless payments). The presentation will consider how research can drive innovation towards encouraging safer gambling and harm minimisation.

Moderator: Dr. Joerg Hofmann, Senior Partner with MELCHERS law firm, Head of the firm’s Betting and Gaming Group, Germany

Panellists:

• Laura DA SILVA Silverfish CSR Ltd
• Panayiotis Skyrlas, Head of Information Security and Compliance, Kaizen Gaming, Greece
• Maryna Panchenko, Interim CEO, Parimatch, Cyprus
• Pinelopi Georgiou, Responsible Gaming Manager, Melco Resorts & Entertainment, Cyprus

Customer interaction has become an important topic in many jurisdictions. Personalized communication can prevent the development of problem gambling and help players notice overspending. Dr. Michael Auer has published a number of real-world studies in that area and will present from his body of work!

Moderator: Christina Golna, Head, Policy change and Management Consulting, Innowth Ltd, Cyprus

Panellists:

• Fulvia Prever, Scientific Director of Women & Gambling Project, SUNNCOOP, Milano, Italy
• Dr. Heather Wardle, Lord Kelvin Adam Smith Reader in Social Sciences, UK
• Georgia Panayiotou, Professor Of Clinical Psychology, University Of Cyprus
• Andrea Wöhr, Gambling Research Center, University of Hohenheim, Germany